Substitution Policy

At FarEastFlora.com, we strive to provide you with the best possible floral arrangements and gifts. To ensure the highest quality and freshest products, please note the following:

• Color Variation: The actual color tone of flowers and foliage may vary slightly from the images shown on our website. This natural variation, inherent to flowers and foliage, can be influenced by factors such as lighting conditions and individual monitor settings. Flowers and foliage, like all natural products, exhibit unique characteristics that make each stem or leaf distinct. Rest assured, our team strives to ensure that the overall appearance and quality of your arrangement remain consistent with our high standards.
• Substitution: In the rare event that a specific flower, plant, item in a hamper, gift set, or container is unavailable at the time of order fulfillment, we reserve the right to substitute it with a similar item of equal or higher value. Our professional florists and gift specialists will ensure that any substitutions are made with careful consideration to maintain the overall look, style, and value of your selected arrangement or gift. Substitutions, when necessary, will be made without prior notice to ensure timely delivery.
• Styling Props: Please be aware that any styling props featured in product images, such as vases, ribbons, or decorative elements, are not included unless otherwise stated in the product description.

Please rest assured that any substitutions will be made with the utmost care and attention to detail to ensure that your order is as beautiful and delightful as you expect. If you have any specific preferences or concerns regarding substitutions, please feel free to contact our customer service team before placing your order.

We appreciate your understanding and flexibility in this matter. Thank you for choosing FarEastFlora.com for your floral and gifting needs.