Shipping & Returns

Customer Service Policy

We promise to deliver the freshest flowers and gifts. While we guarantee same-day delivery for orders placed before 5pm, we are not liable for issues arising from recipient absence, incorrect address, or unavailability. If you encounter issues, contact us at smile@FarEastFlora.com or (65) 6251 2323 and quote your order number.

Delivery Days and Time Slots
We offer daily, islandwide delivery in Singapore, rain or shine, subject to our operational capacity and the time slot cutoffs listed below.

Order Confirmation, Delivery Time and Address

Please ensure that the email address you provided upon checkout is correct. When the order is successfully placed, we will send you a confirmation email Including all the information of the order. Please be aware that some condominiums and other private complex like commercial spaces, hospitals or offices do not allow our delivery partners to access and hand over the surprise to the door of the recepient. We will call the recipient to pick up the surprise at the lobby or inform the recipient that we will leave it with the guard or concierge.

Shipping & Delivery

• Self-Collection: Available at Far East Flora Centre, Level 2, 435 Clementi Road Singapore 599873. Daily operating hours : 8am - 7pm.
• Normal Delivery Fee: $9.00 before GST for every 2 items; within Singapore (excluding Sentosa, remote and restricted areas).
• Normal Delivery Schedule: 9am - 1pm, 2pm - 6pm, and 7pm - 10pm.
• Same-Day Delivery Cutoff: Refer to product pages for specifics.
• Multiple Items to the Same Address: Contact us for details.
• Delivery Fee may increase during peak and seasonal periods. Seasonal Periods: 9-16 February, 2nd week of May. Peak Periods: 3-4 weeks leading up to Chinese New Year and Christmas.
• For specific locations like Marina Bay Sands, and Jurong Island, additional arrangements are necessary.
• The delivery fees for remote and restricted areas are listed below and are in addition to the standard delivery fee. If your delivery address falls within one of these areas, our Customer Service Team will contact you to collect and process the additional fee.

Marina Bay Sands: Delivery to Marina Bay Sands requires the recipient to submit the license plate of our floral delivery vehicle to the building management's security office. Either the sender or the recipient needs to contact the security office directly to facilitate the necessary paperwork and clearance. If clearance issues lead to non-delivery, FarEastFlora.com will not be held responsible. In the event of redelivery being required, an additional fee of $10 before GST will be charged to the sender. The time and date of redelivery will be subject to the availability of our drivers.

Jurong Island: Deliveries to Jurong Island are subject to stringent security measures. If clearance issues result in non-delivery, FarEastFlora.com cannot be held responsible. Should redelivery be necessary due to clearance issues, an additional fee of $10 before GST will be imposed. The scheduling of redelivery will depend on the availability of our drivers.

Floral arrangements delivered internationally may have differing costs due to currency exchange rates, or regional and seasonal availability. On average, it would take anything between 2 to 3 working days to process and fulfill an international delivery. 

Should you have further inquiries or need assistance regarding deliveries to these specific locations, please feel free to contact us at smile@FarEastFlora.com or (65) 6251 2323.

Self Collection

For all self-collection orders, the collection point is at Far East Flora Centre, Level 2, 435 Clementi Road, Singapore 599873. Our self-collection hours are from 8 am to 7 pm. Please ensure that you collect your order on the selected delivery date and time slot chosen during checkout, and within our opening hours.

Order Cancellation Policy

We understand that circumstances may arise requiring the cancellation of your order. However, due to the nature of our products, we have specific guidelines and fees associated with cancellations.

• Standard Orders:
• More than 48 Hours Before Delivery: If you need to cancel your order more than 48 hours before the scheduled delivery time, a cancellation fee of 50% of the total purchase amount will be applied.
• Within 48 Hours of Delivery: If the cancellation request is made within 48 hours of the scheduled delivery time, the full purchase amount will be forfeited, and no refund will be issued.
• Next-Day Orders: For orders scheduled for next-day delivery, the full purchase amount will be forfeited if a cancellation request is made.
• Cake Orders: Due to the highly perishable and customized nature of cake orders, we have a strict no-cancellation or refund policy once the order has been placed.

To submit a cancellation request, please contact us at smile@FarEastFlora.com or call (65) 6251 2323. Ensure you provide your order details and reason for cancellation. We appreciate your understanding and cooperation. For any further questions or assistance, please do not hesitate to reach out to us.

Returns & Refunds

At FarEastFlora.com, we strive to ensure your complete satisfaction with our products. However, due to the perishable nature of flowers and food items, we have specific guidelines for returns and refunds.