Rewards Program

Dear Valued Customers,

Thank you for being part of FarEastFlora.com Rewards Program. It has been a great journey but we have decided to end the Program. 

You will continue to earn points and enjoy Rewards benefits until 1 May 2024.  And there’s still time to get all the rewards you’ve earned: just use your points to offset your purchases by 31 Dec 2024.

We remain committed to providing you with the best possible experience and are continuously working to enhance our services. If you have any questions or concerns regarding this change, please do not hesitate to contact us at smile@fareastflora.com We sincerely appreciate your understanding and continued support.

Thank you for being a valued customer.

Best regards,
The Team @ FarEastFlora.com

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FAQ Frequently Asked Questions

Q: Why is the rewards program being discontinued?
A: We have decided to discontinue the rewards program as part of our ongoing efforts to improve our offerings and provide you with better service.

Q: When will the rewards program be discontinued?
A: The rewards program will be discontinued effective 1 May 2024.

Q: What will happen to my existing reward points?
A: Your existing reward points will remain valid and can be used or offset in your next/future purchases until 31 Dec 2024.

Q: Can I still earn reward points before the program is discontinued?
A: No, the rewards program will no longer be available for earning new reward points after 1 May 2024.

Q: Will there be a replacement for the rewards program?
A: We are constantly working on new and innovative ways to bring you more value and benefits, although there is no direct replacement for the rewards program at this time.

Q: Can I transfer my existing reward points to another customer or account?
A: No, reward points are non-transferable and can only be used by the account holder who earned them.

Q: Can I redeem my reward points for cash or receive a refund?
A: No, reward points have no cash value and cannot be redeemed for cash or refunded.

Q: How do I check my remaining reward points balance?
A: You can check your remaining reward points balance by logging into your account on our website or contacting our customer support team for assistance.

Q: Can I still earn rewards for past purchases or activities?
A: No, rewards can only be earned for purchases or activities completed before 1 May 2024.

Q: Will I be notified of any future changes or new programs?
A: Yes, we will keep you informed of any future changes or new programs through email, our website, or other communication channels.

Q: Will my reward points expire after the rewards program is discontinued?
A: Yes, any unused reward points will expire after 31 Dec 2024, the last date to use or offset them in your purchases.