- Delivery Info
Normal Delivery (non-peak and/or non-seasonal period).
Delivery within Singapore is chargeable at $9.00 before GST for all items with the exception of any delivery to remote and restricted locations. More information on shipping and delivery can be found here.
Restricted locations refer to airport cargo complexes, airline roads and vicinity, military camps and complexes, prisons, shipyards, Jurong Island and Seletar Aerospace. Remote locations refer to Sentosa Island, crematoriums, Marina Coastal Drive and vicinity, turf clubs, Changi Loyang and Coastal vicinity.
Please make sure the delivery date, delivery address and recipient's contact details are accurate, and that the recipient is around to receive the gift. We can redeliver the gift if the first delivery fails at the next available time zone at a charge of $10.00 before GST.
Delivery to Sentosa and delivery to Airport/Army Camps will be charged at $15 & $25 before GST respectively. Our Customer Service Officers will contact you shortly to process the additional charges. Delivery can only be made between 9am - 1pm. Orders are to be made at least 1 working day (before 530pm) before the delivery date.
Delivery to Hospitals
For all deliveries to hospitals, please ensure to enter the full registered patient's name as per NRIC / Passport and full ward details when providing recipient details. This information is required for hospital clearance so our delivery personnel can make the delivery in a timely manner.
Peak and Seasonal Period.
During peak and seasonal periods, the normal delivery fee within Singapore may subject to changes and/or increase without further notice. You may wish to check the delivery fee at the billing page during checkout or call us at 62512323 to enquire further.
Seasonal periods: 9 February to 16 February and 2nd week of May.
Peak periods : 3 to 4 weeks leading up to Chinese New Year and Christmas.
Kindly note that there will be a price increase on orders for deliveries made between 9th to 16th February. This is due to a surge in raw material costs.
Please ensure that your recipient’s address, contact numbers, and gift messages are correct when placing your order. Due to the high influx of orders, we will not be able to accommodate any amendments made to your Valentine’s Day orders.
During this time we will halt deliveries to the following locations: Jurong Island, Airline Road, Changi Airport Cargo and Airbase, PSA (Free Freight Zone), Sentosa, MBS Marina Bay Sands, all military bases, school campuses and shopping malls.
We seek your kind understanding and patience for any inconvenience caused during this period.
Delivery to Marina Bay Sands and Jewel Changi Airport.
Due to security reasons, Marina Bay Sands (MBS) security office and Jewel Changi Airport requires the recipient to submit the license plate of our floral delivery vehicle. As such, the onus falls on the sender to notify MBS’s or Jewel Changi Airport's security office to arrange the necessary paperwork. FarEastFlora.com will not be held responsible for any non-delivery if the above is not arranged prior to delivery.
Delivery During F1.
Due to road closures, delivery to certain addresses are affected during F1. During the period of F1, we will not be delivered to the following addresses: Collyer Quay, St Andrew's Road, Nicoll Highway, Esplanade Drive, Stamford Road, Republic Boulevard, Raffles Avenue, Bayfront Avenue, Bras Basah Road, Raffles Boulevard and Temasek Avenue. For more details, please contact us at 62512323.
Kindly refer here for more details: Terms & Conditions
- Substitution Info
Due to the Covid-19 situation and lockdowns around the world, our flower supply chain is currently facing disruptions. We are working hard to source from alternative channels but may face challenges getting exact colors and varieties. If there is a need for substitution, our florists will substitute to an equal or greater value while still maintaining the general look and feel of the arrangement.
We seek your kind understanding during this period of time. If you have any queries with your current orders, do reach out to our friendly customer service team. Thank you, and stay safe everyone!----------------------------------------------------------------
Due to the international precautionary measures against Covid-19, our flower shipments may experience delays, and items in hampers may run out of stock. In the event of flower or hamper items' unavailability, it will be substituted with a similar flower or hamper's item of equal or higher value while maintaining the overall aesthetics without prior notice. Substitution may be necessary to ensure your order arrives on time, i.e. a specific basket, vase, soft toy, items in the hamper etc.
We use only the freshest of flowers and so will make substitutions depending on seasonal availability. In single-variety arrangements, variety will take preference over color. For example, if we are out of 'yellow tulips', we will substitute another color of tulips, not another flower. When substitution is necessary, our professional florists will ensure that the 'look and feel' of the arrangement will be maintained, with our florists paying special attention to overall shape, size, style and color combination.
For All International Orders
The actual color tone of flowers and plants may differ slightly from the image. Please note that due to weather and seasons affecting flower quality and quantity available in the specific country, our partner florists may have to substitute certain flowers for a similar variety without giving prior notice in order to fulfill the delivery on time. The substitution will not affect plants, in the event, a plant is out of stock our Customer Service Representative will reach out to you personally.
To understand more about our International Flower and Plant delivery limitations, please head on over to our FAQ page.