Dear Riza, I tried calling this morning, but the lines were not open yet. I’m under the impression that your official working hours are from 9am onwards. The fact that you managed to respond to this email no more than an hour before that shows true dedication and reflects your professionalism in what you do. While I appreciate that you helped me stop the delivery on short notice and quickly rearrange for delivery within the day, what I appreciate more is the very fact that you care and consider the circumstances of your customer. YOU SHOULD BE VERY PROUD. I cannot help but commend your efforts and thank you for making my day. Needless to say, this delivery is for someone very special to me on her special day, however circumstances change, and you react quickly. I cannot contain how impressed I am. Once again, thank you.
I would really want to thank Rose who went all out to help us insert another colleague’s name onto the fruit hamper ( at the very last minute ). Rose who cheerfully returned my call was very calm and helpful, said she would check with the delivery man, and would call me back to update the situation. Rose is really fantastic !! Managed to retrieve the old card and replaced a new card neatly onto the hamper. She’s an Angel !! Hearing her ever helpful cheery voice over the phone makes me, as a customer know she is all out to do her BEST ! Good job Rose! You can tell she loves her job and will go the extra mile with no strings attached. I am a VERY SATISFIED customer indeed ! Will surely call upon Rose for my orders in future. Please VOTE her as THE BEST STAFF !! She deserves it !! A Rare GEM definitely !!
Department of Nursing Administration
Institute of Mental Health
I was in an urgency to order a wreath this morning in the midst of busy office work schedule. So I just rushed to call Far East Flora with a glimpse on the telphone contact number from your website. I had no time to go through all the clicking and indeed, did not have the privilege to enjoy Far East’s beautiful catalogue. Yin Ting picked up my call and was patient with my lack of knowledge. She was very kind to direct me to the website condolences page and recommended a proper wreath after knowing that I am ordering it for a Christian family. Within second, I placed the order with her assistance and appreciate very much for helping me save the time. I will repeat future order with Yin Ting whenever I need flowers. Thank you!
Carole Lee Miew Ngoh
Yong Loo Lin School of Medicine
National University Hospital
Thanks again, Joyce. You have been very helpful and Fareast Flora is very reliable. I enjoyed the service and quality and hence always coming back when I have the chance!
I’d definitely recommend your services to anyone who requires flowers & gifts. There’s never a dull voice when I call for my orders. Your customer service girls are always happy it seems. I once asked why she can always sound so happy, and she tells me that making people happy makes her happy! That’s why I know my orders will always be in good hands.
Anbros Industries (S) Pte Ltd
Like to drop you a note as a happy customer and congratulate your company as a great experience provider. The gift for my wife arrived on time & it definitely made her smile. I checked out your website & found that it’s informative & easy to use. All in all, the shopping experience was good, fast & efficient. Certainly, it allows me to refer to my team, my office & my friends.
Vice President & General Manager
Commercial A/Cs & SMB Businesses
Hewlett-Packard Asia Pacific Pte Ltd
We would like to thank you for the floral arrangement that was displayed for the World Gourmet Summit at The Oriental. It was a great success! In a high profile gathering with media presence, it is essential to attract attention to the display in order to sell the products. With your floral arrangement, we had more interest at the station as well as good exposure to our products.
Dawood Exports Pte Ltd
Being a regular online shopper, I’ve found that unlike some websites, yours is both pleasant and easy to use. I also feel assured that my purchases are well taken care of because someone actually calls me back to verify the order details, which I feel is a great personal touch. And, I get a SMS confirmation when my gift is delivered. Wonderful service!
See Shir Li
Director, Sales & Marketing
Green Dot Internet Services Pte Ltd
Thank you for the wonderful, wonderful experience. Though I haven’t seen the bouquet myself, I heard from my girlfriend that it was the best in the entire company. From her description, it sounded so much better from what I saw online. You offer the best personalized & prompt service, especially for those who are away from home.
United States of America
Thumbs up! I’m very pleased with the bouquet that you sent to my sister’s school. She called me up in tears (of joy, thankfully!) to thank me & my family for the birthday surprise. She and her colleagues were very impressed and they are checking out your masterpieces online. Thank you once again, FarEastFlora.com for making OUR day! We’ll definitely be back for more soon.
What matters extra is the service that is provided – warm personality, courtesy, patience & promptness. Hence, it does boost your organization’s image and when given other opportunities, I will not hesitate to order flowers or recommend your service to others.
Your company has demonstrated & delivered the true essence of customer satisfaction which differentiate you from your competitors. FarEastFlora.com deserves to be at the top of my shopping list in the years to come! Like your company’s motto ‘Make Someone Smile Today’… need I say more? You’ve already exceeded my expectations! Well done!
The newborn baby basket was promptly delivered to & creatively done for our business client. We’re happy with the level of customer service competency & pleased to be placed on your corporate customer list. Keep up the good work!
Lawrence Yip, Vice President
Management Pte Ltd
I feel that your floral arrangements have improved by leaps & bounds. Your Customer Service Officer, Nini, is to be highly commended for her patience & professionalism in handling customers. I’ve a good customer experience dealing with her & now have a very good impression of FEF.com. Congratulations on having good & innovative products as well as customer service!