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Returns and Refunds

At FarEastFlora.com we strive to deliver only the freshest flowers to bring smiles to you and your recipient. Sometimes, fresh flowers are unpredictable which may cause your experience with us to be slightly less than perfect. If for any reason we slipped up, please contact us at (65) 6251 2323 or write to us at [email protected].

What is the grace period for contacting FarEastFlora.com if I want a replacement or refund for my order?

Please do so within 24 hours of receiving your floral arrangement, so that we can make up for it with a no questions asked, one-to-one exchange. For non-perishable products, please contact us within 48 hours of receipt.

How long does FarEastFlora.com take to process a refund request?

We will issue a refund for your order within 14 days of receipt of your refund request.