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Customer Service Policy

Our Fresh Flower and Gift Promises

We strive hard to ensure that you and your recipient receive only the best freshest flowers and gifts. We guarantee that the flowers and gifts delivered to your recipient will arrive fresh and without any manufacture defects. 

Our Delivery Guarantees

At FarEastFlora.com, we guarantee that flowers and most gift selections will be delivered on the same day - if the orders were made before 5pm.

However, we will not be liable for any damages arising directly or indirectly from the late delivery or non-delivery of orders under any of the following circumstances:

  1. The recipient was not present at the address given within the hours during which delivery was requested.
  2. An incorrect address was provided.
  3. No such person was at the given address.
  4. No valid contact number was provided for FarEastFlora.com to reasonably attempt to contact to recipient to make delivery.
  5. For all orders of orchid gift boxes, FarEastFlora.com is not able to guarantee successful deliveries with full refunds or free deliveries due to stringent custom control measures. 

If in any case your package is received in an unsatisfactory condition or you are facing issues with delivery, please email us at [email protected] or contact us directly at (65) 6251 2323 with your order number. Our friendly customer service representatives will assist you regarding the issue at hand.