| I’d definitely recommend your services to anyone who requires flowers & gifts. There’s never a dull voice when I call for my orders. Your customer service girls are always happy it seems. I once asked why she can always sound so happy, and she tells me that making people happy makes her happy! That’s why I know my orders will always be in good hands. |
Nicole Anand
General Manager
Anbros Industries (S) Pte Ltd |
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| Like to drop you a note as a happy customer and congratulate your company as a great experience provider. The gift for my wife arrived on time & it definitely made her smile. I checked out your website & found that it’s informative & easy to use. All in all, the shopping experience was good, fast & efficient. Certainly, it allows me to refer to my team, my office & my friends. |
Dennis Mark
Vice President & General Manager
Commercial A/Cs & SMB Businesses
Hewlett-Packard Asia Pacific Pte Ltd |
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| We would like to thank you for the floral arrangement that was displayed for the World Gourmet Summit at The Oriental. It was a great success! In a high profile gathering with media presence, it is essential to attract attention to the display in order to sell the products. With your floral arrangement, we had more interest at the station as well as good exposure to our products. |
Ramu R.
Director
Dawood Exports Pte Ltd |
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| Being a regular online shopper, I’ve found that unlike some websites, yours is both pleasant and easy to use. I also feel assured that my purchases are well taken care of because someone actually calls me back to verify the order details, which I feel is a great personal touch. And, I get a SMS confirmation when my gift is delivered. Wonderful service! |
See Shir Li
Director, Sales & Marketing
Green Dot Internet Services Pte Ltd |
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| Thank you for the wonderful, wonderful experience. Though I haven’t seen the bouquet myself, I heard from my girlfriend that it was the best in the entire company. From her description, it sounded so much better from what I saw online. You offer the best personalized & prompt service, especially for those who are away from home. |
Berk Lee,
United States of America
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| Thumbs up! I’m very pleased with the bouquet that you sent to my sister’s school. She called me up in tears (of joy, thankfully!) to thank me & my family for the birthday surprise. She and her colleagues were very impressed and they are checking out your masterpieces online. Thank you once again, FarEastFlora.com for making OUR day! We’ll definitely be back for more soon. |
Zuraidah Jumahat,
Clementi |
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| What matters extra is the service that is provided – warm personality, courtesy, patience & promptness. Hence, it does boost your organization’s image and when given other opportunities, I will not hesitate to order flowers or recommend your service to others. |
Angeline Kwong,
New Upper Changi Road |
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Your company has demonstrated & delivered the true essence of customer satisfaction which differentiate you from your competitors. FarEastFlora.com deserves to be at the top of my shopping list in the years to come! Like your company’s motto ‘Make Someone Smile Today’… need I say more?
You’ve already exceeded my expectations! Well done! |
Dominic Goh,
Toh Guan Road |
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| The newborn baby basket was promptly delivered to & creatively done for our business client. We’re happy with the level of customer service competency & pleased to be placed on your corporate customer list. Keep up the good work! |
Lawrence Yip, Vice President
Sembcorp Parks
Management Pte Ltd |
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| I feel that your floral arrangements have improved by leaps & bounds. Your Customer Service Officer, Nani, is to be highly commended for her patience & professionalism in handling customers. I’ve a good customer experience dealing with her & now have a very good impression of FEF.com. Congratulations on having good & innovative products as well as customer service! |
Jeannie Ong,
Starhub Ltd |
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| Though we’ve been approached by many other florists, my experience with the team at FarEastFlora.com so far has been more than pleasant. I can really feel their sincerity when they talk to their customers, and I appreciate that. It makes me feel good to know that they take their customers seriously. I would definitely choose FarEastFlora.com over the rest. Great job! |
Jane Nah
HR
SM Motor Ltd
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| I would like to write a letter of appreciation to your Events Consultant, Nas. She not only helped me prepare a bouquet for my wife on our day of solemnization, but also provided information on certain flower arrangements, which helped cut down the workload for my wedding. During these times, we communicated via phone & email. She’s a fantastic example of good customer service that’s seemingly rare in Singapore nowadays. Totally in line with your company’s strategy to promote sales of flowers online without any fear of poor service or loss of personal touch. No words can express my thanks & appreciation. Thank you once again. |
Samuel Leow
Satisfied wedding customer of
FarEastFlora.com
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| Working in a service industry myself, I can understand the demands of high standards that customers place on us. Similarly, we expect high standards from our vendors and you’ve proven that you have been and are up to that challenge. Impressive service and good work so far. Keep it up! |
Ivy Lim
Manager
Freightmen Pte Ltd
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| I must say that you’re by far one of the best florists around that has employed the use of IT aggressively. I’m impressed with the quality of your website and its features. Not only that, your call centre seems to know about our orders at anytime. That’s what I call great customer relationship management! We’re certainly pleased to have you as a vendor with excellent and responsive customer service standards. |
Audrey Ng
Systems on Silicon
Manufacturing Co. Pte Ltd |
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| I would like to commend the service rendered by FarEastFlora.com. I was browsing at your website for an item to be delivered to my spouse as it is our 10th anniversary. While she was too tired up with work, I wanted to send a flower item anyway. Thanks to FEF.com on the flexibility to accommodate my tight request! It sure made our day! And that was a pretty significant day. The gift was beautiful and my spouse loved it a lot. Thank you and well done! This IS customer service! |
Lim Hoon Khai,
Gangsa Road |
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| Your site is the best so far, and all the flowers are really tastefully decorated. Keep up the FANTABULOUS job! Will definitely send more flowers and gifts through your hassle-free website! |
Beatrice Low,
Australia |
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| FEF.com has never failed me! I love shopping online with you & every order is followed up with a “phone call of assurance”. You’re making a big difference with this simple gesture. Customer service is very important in competitive Singapore & that’s the reason I come back every so often. Good job! |
Chua Hwee Chee,
Yishun Ring Road
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| I’d really like to thank you for your awesome service! I wish all companies were as customer oriented as you are. |
Lukasz Zasadzinski,
Poland
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| I’d like to say a big thank you for your service in delivering a bouquet to an important friend of mine in Singapore. As I am in New Zealand, I was very pleased to find your delivery was as stated in the time frame & the flowers arrived in excellent condition (as I heard from the receiver). Kudos to your excellent efficiency & reliability! Your website is awesome for its ease of use & attractive pictures. I will not hesitate to order from you again in the near future. |
Eileen Tong,
New Zealand |
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