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At Far East Flora.com, we endeavor to deliver flowers at their freshest. However, should you need to make an exchange, here are some guidelines to follow:
 
We are very happy to hear from you. You could call us Mondays to Saturdays 9am to 6pm at (65)  6251 2323. We will be in touch with you within 24 hours of your submission. At Far East Flora.com, we will investigate the matter and attempt to resolve within 48 hours.

All requests should be accompanied with your order number or your contact number.

If you are not satisfied with our resolution, you may refer your complaints to the CaseTrust Secretariat.

CaseTrust Secretariat
170 Ghim Moh Road
#05-01 Ulu Pandan Community Building
Singapore 279621
Tel: 6463 1811
Fax: 6467 9055
Email: complaints@case.org.sg

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