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Each FarEastFlora.com arrangement is designed and delivered by our professional delivery officers. While we guarantee the delivery of a fresh, beautiful bouquet every time, substitutions may be necessary on occasion due to the seasonal nature of flowers, and flower condition.
 
Local Delivery
  General Orders
Delivery within Singapore is chargeable at $6.00 (w/gst $6.42) for all items with exception to deliveries to Sentosa & any of the restricted areas listed in "Charges for Sentosa & Restricted Areas". When placing your order, please identify the date on which your order is to be delivered. Naturally, same-day deliveries are accepted, but please refer to the following delivery schedule for specifics:
   
 
NON-PEAK Order placed (Singapore time) Earliest delivery (Singapore time)
Monday - Friday 12.00am - 12.00pm 2.00pm - 5.30pm
12.00pm - 5.00pm 7.00pm - 10.00pm
5.00pm - 6.00pm 9.00am - 1.00pm (next working day)
6.00pm - 11.59pm 2.00pm - 5.30pm (next working day)
Saturday 12.00am - 12.00pm 2.00pm - 5.30pm
  12.00pm - 4.00pm 9.00am - 1.00pm (Sunday - add S$0)
  4.00pm - 11.59pm 2.00pm - 5.30pm (next working day)
Sunday & Public Holiday
(non-working days)
12.00am - 11.59pm 2.00pm - 5.30pm (next working day)
PEAK Order placed (Singapore time) Earliest delivery (Singapore time)
Peak 12.00am 11.59pm 9.00am - 5.00pm (next working day)
  Public Holiday / Non-delivery day 9.00am - 5.00pm (day after next)

Express Delivery
If delivery is to be made within 2 hours after confirmation, there will be an additional charge of S$10.70. Please note this is subjected to availability of drivers. Please call us at (65)  6251 2323.We reserve the right to turn down requests if resources are not available.

Super Express Delivery
If delivery is to be made at specific time (e.g. at 3pm) or within a very short time frame (e.g. 3pm to 3.30pm). Please note this is subjected to availability of drivers. The additional charge for super express delivery is $21.40 Please call us at (65)  6251 2323.We reserve the right to turn down requests if resources are not available.

Redelivery Charges
For redelivery of orders, a surcharge of $10.70 will be applicable. If redelivery is not made on the same working day or the next working day, please note that we will have to replace your order to ensure that only the freshest and the highest quality gifts are sent to the recipients. This order is chargeable at 25% discount off the original price and is applicable for all perishable gifts like flowers, fruits and cakes.

Redirection Charges
For redirection of orders, a surcharge of $10.70 will be applicable. In the event that the order is cancelled after delivery has been attempted, the full price will still be payable.

Charges for Sentosa & Restricted Areas
Kindly note that there will be additional delivery charges for the following restricted areas. For Area 1, an additional $10.70 will be charged. For Areas 2 to 7, an additional charge of S$21.40 is required. These surcharges are imposed due to the length of time required to gain security clearance into these areas.

1. Sentosa Island
2. Airport Cargo Complex
3. Airline Road
4. All Army camps
5. Jurong Island
6. All PSA Ports
7. Sembawang Shipyard

Delivery can only be made between 9am - 1am for the above restricted areas. Orders are to be made at least 1 working day (before 530pm) before delivery date. I.e. To send to a restricted area between 9am 1pm on Tuesday, order has to be placed before 530pm on Monday. To send to a restricted area between 9am 1pm on Monday, order has to be placed before 530pm on Saturday.

For peak seasons like Chinese New Year and Valentines Day, there will be other areas whereby this additional charge will be imposed.

Cake Delivery
Kindly note that for cake deliveries, there will be no cancellation allowed after the order is confirmed. In the event that cancellation is needed, the order will still be chargeable at the full price.
   
International Delivery
  Global deliveries are made to locations outside of Singapore. Floral arrangements delivered internationally may vary due to current exchange rates, or regional and seasonal availability.

Order placed during/on (Singapore time) Earliest delivery (Singapore time)
Non-Peak period Next working day
Peak period The working day after next working day
Non-Delivery Days The working day after next working day
   
Orchid Gift Box Delivery
 
All prices quoted include air freight & door to door transportation charges.
Prices are subject to change.
Orders received on Monday and Tuesday before 12pm (Singapore time) will be despatched the next day.
Thereafter, it will be sent on the following Monday to avoid weekend delay for custom clearance.
Although we try to ensure all orders arrive on the dates specified, please note that all deliveries are subjected to custom or import delays.
Barring any unforeseen circumstances, it generally takes 3 to 5 days from the date of order to reach the recipient.
In the aftermath of Sep 11 2001, stringent custom control measures have caused orchid gift boxes to be delivered late or undelivered. While the incidence is not high, such volatile conditions means we are not able to guarantee their successful deliveries with full refunds or free redeliveries. Thank you for your understanding.
   
Limitation of Liability:
  In any event, and notwithstanding anything contained herein, FarEastFlora.com's liability in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever, and whatever the cause thereof, arising by reason of or in connection with the sales and purchase order (except in relation to death or personal injury caused to the customer by the wilful act or gross negligence of FarEastFlora.com or its employees while acting in the course of their employment) shall be limited to the Purchase Price.

The customer shall not seek from FarEastFlora.com the loss of profits, contracts, revenue or business; or indirect, consequential, incidental, special, exemplary and/or punitive damages arising out of or relating to the sales and purchase order.

FarEastFlora.com Pte Ltd. All rights reserved.