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We understand your plans may change and orders may need to be cancelled. We would want to be able to accommodate your requests as best as we can.
Please note the following :
Cancellation must be made at least 48 working hours before the requested day of delivery for local orders.
No cancellation is allowed for overseas orders once the order is confirmed.
For cancellation request received less than the stipulated time, only 50% of the order value is refundable. This refund condition is not applicable to orders for weddings, events & third party items, such as cakes, gourmet chocolates, etc. For Third Party orders, once confirmed cannot be cancelled.
In the event the order is delivered, the full purchase amount will apply.
Please email cancellation requests to us at custsvc@FarEastFlora.com with your order number.



*Working days are defined as Mondays to Saturdays 9am to 6pm.

 


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