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Unless otherwise specifically agreed in writing, the terms and conditions contained in the Customer Charter and Delivery Policy below shall apply to any purchase/order placed by the customer. In the event of any inconsistency between these terms and conditions and any other printed or written document passing between the parties (including without limitation the Customer's Sales/Purchase Order) the terms and conditions in the Customer Charter and Delivery Policy prevail.

No variation of the terms and conditions of the Customer Charter and Delivery Policy shall be applicable to any such purchase/order unless expressly accepted in writing by FarEastFlora.com.
     
Our Customer Charter
What we guarantee to you as a customer. Product freshness, delivery and return arrangements.
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Our Delivery Policy
Each FarEastFlora.com arrangement is designed and delivered by our professional delivery officers. While we guarantee the delivery of a fresh, beautiful bouquet every time, substitutions may be necessary on occasion due to the seasonal nature of flowers, and flower condition.
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Our Security & Privacy Policy
Your security and privacy are important to us. At FarEastFlora.com, we recognize and respect the importance in maintaining the privacy and security of our customers. We have established this security and privacy policy - just for you.
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Our Substitution Policy
In the unlikely event of a substitution, the utmost care and attention will be given to your order to ensure that it is as similar as possible to the requested item.
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Payment Methods
We support online Direct Debit through our associated banks and partners in addition to credit card payment.
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Our Cancellation Policy
We understand your plans may change and orders may need to be cancelled. We would want to be able to accommodate your requests as best as we can.
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Our Refund Policy
We offer a full refund, in case an order is not fulfilled. The due amount will be charged back to the originating account.
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Our Exchange Policy
At Far East Flora.com, we endeavor to deliver flowers at their freshest. However, should you need to make an exchange, here are some guidelines to follow:
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Our Feedback and Enquiry Policy
We are very happy to hear from you. You could also call us Mondays to Saturdays 9am to 6pm at (65)  6251 2323.
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